Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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520-625-1500 | 171 W Continental Rd #115

WHEN ACCIDENTS HAPPEN

WHEN ACCIDENTS HAPPEN, Green Valley, AZ

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 520-625-1500 or make an appointment online!


What Our Customers Are Saying

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This place is under new management. The customer service is impeccable, and the results are incredible. I will recommend this place to anyone I hear having any kind of car problem. They diagnose your car, they do not add on any unnecessary services, and they fix your car in a timely matter. Reliable and trust worthy.

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Superb service, and this place really stands behind its repairs. Had constant trouble with my A/C, and they solved it once and for all. This outfit gets my highest recommendation with prices that cannot be beat for the quality of the work performed!!!

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I have all the confidence in this shop's ability. While there, I have actually seen them offer customers cost-effective alternatives. Honorable, talented, dependable business folks. I am proud to call Mr. Automotive MY mechanic shop.

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I have used their service for several years now and have always had the most professional courteous service. If there is a problem they go out of their way to correct it for little or nothing. They are very honest and you can depend on them.

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Outstanding integrity and professionalism. I had not experienced this kind of integrity in a long time. My car problem was mice eating the electrical wires which required finding the breaks and resetting the codes. No surprise charges.

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Very helpful, professional service. Diagnosed and fixed the problem quickly and efficiently. I would highly recommend.

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Five star service! I was very appreciative of their ability to get me in and out of the shop quickly. I arrived needing a new battery, but had an appointment 45 minutes out... they let me pull right up to the bay and got started. Inside the shop is a great place to wait:) it's set up like a living room, so lots of comfortable seating... there's even a shop dog named Toby that comes to visit. If I need work done again and I'm in the Green Valley area, I'll definitely use this shop again.

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Excellent service. I dropped my car off for inspection. By the time I got home, they called me with an estimate and said they had the part on the way. Quoted me a price and did not try to upsell me. They said the car would be done the same day and it was. Awsome,friendly service.

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I will never go anywhere else for auto repair in Green Valley, Arizona. They have a clean cozy place for customers to wait, and they offer you water too! I will tell EVERYONE to come to your shop to get auto repairs. And thanks for not TRYING to charge an arm and leg.

  • ASE (Automotive Service Excellence)
  • Green Valley Chamber of Commerce
  • Car Care Aware
  • Call Us For Service: 520-625-1500