Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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520-625-1500 | 171 W Continental Rd #115

RIGHT TO REPAIR

RIGHT TO REPAIR, Green Valley, AZ

Know your rights when it comes to vehicle repair and maintenance.


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


http://www.righttorepair.org/




What Our Customers Are Saying

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This place is under new management. The customer service is impeccable, and the results are incredible. I will recommend this place to anyone I hear having any kind of car problem. They diagnose your car, they do not add on any unnecessary services, and they fix your car in a timely matter. Reliable and trust worthy.

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Superb service, and this place really stands behind its repairs. Had constant trouble with my A/C, and they solved it once and for all. This outfit gets my highest recommendation with prices that cannot be beat for the quality of the work performed!!!

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I have all the confidence in this shop's ability. While there, I have actually seen them offer customers cost-effective alternatives. Honorable, talented, dependable business folks. I am proud to call Mr. Automotive MY mechanic shop.

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I have used their service for several years now and have always had the most professional courteous service. If there is a problem they go out of their way to correct it for little or nothing. They are very honest and you can depend on them.

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Outstanding integrity and professionalism. I had not experienced this kind of integrity in a long time. My car problem was mice eating the electrical wires which required finding the breaks and resetting the codes. No surprise charges.

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Very helpful, professional service. Diagnosed and fixed the problem quickly and efficiently. I would highly recommend.

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Five star service! I was very appreciative of their ability to get me in and out of the shop quickly. I arrived needing a new battery, but had an appointment 45 minutes out... they let me pull right up to the bay and got started. Inside the shop is a great place to wait:) it's set up like a living room, so lots of comfortable seating... there's even a shop dog named Toby that comes to visit. If I need work done again and I'm in the Green Valley area, I'll definitely use this shop again.

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Excellent service. I dropped my car off for inspection. By the time I got home, they called me with an estimate and said they had the part on the way. Quoted me a price and did not try to upsell me. They said the car would be done the same day and it was. Awsome,friendly service.

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I will never go anywhere else for auto repair in Green Valley, Arizona. They have a clean cozy place for customers to wait, and they offer you water too! I will tell EVERYONE to come to your shop to get auto repairs. And thanks for not TRYING to charge an arm and leg.

  • Parts Plus
  • ASE (Automotive Service Excellence)
  • Green Valley Chamber of Commerce
  • Car Care Aware
  • Call Us For Service: 520-625-1500