Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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520-625-1500 | 171 W Continental Rd #115

INSURANCE QUESTIONS

INSURANCE QUESTIONS, Green Valley, AZ

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 520-625-1500 or make an appointment online!


What Our Customers Are Saying

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This place is under new management. The customer service is impeccable, and the results are incredible. I will recommend this place to anyone I hear having any kind of car problem. They diagnose your car, they do not add on any unnecessary services, and they fix your car in a timely matter. Reliable and trust worthy.

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Superb service, and this place really stands behind its repairs. Had constant trouble with my A/C, and they solved it once and for all. This outfit gets my highest recommendation with prices that cannot be beat for the quality of the work performed!!!

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I have all the confidence in this shop's ability. While there, I have actually seen them offer customers cost-effective alternatives. Honorable, talented, dependable business folks. I am proud to call Mr. Automotive MY mechanic shop.

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I have used their service for several years now and have always had the most professional courteous service. If there is a problem they go out of their way to correct it for little or nothing. They are very honest and you can depend on them.

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Outstanding integrity and professionalism. I had not experienced this kind of integrity in a long time. My car problem was mice eating the electrical wires which required finding the breaks and resetting the codes. No surprise charges.

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Very helpful, professional service. Diagnosed and fixed the problem quickly and efficiently. I would highly recommend.

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Five star service! I was very appreciative of their ability to get me in and out of the shop quickly. I arrived needing a new battery, but had an appointment 45 minutes out... they let me pull right up to the bay and got started. Inside the shop is a great place to wait:) it's set up like a living room, so lots of comfortable seating... there's even a shop dog named Toby that comes to visit. If I need work done again and I'm in the Green Valley area, I'll definitely use this shop again.

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Excellent service. I dropped my car off for inspection. By the time I got home, they called me with an estimate and said they had the part on the way. Quoted me a price and did not try to upsell me. They said the car would be done the same day and it was. Awsome,friendly service.

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I will never go anywhere else for auto repair in Green Valley, Arizona. They have a clean cozy place for customers to wait, and they offer you water too! I will tell EVERYONE to come to your shop to get auto repairs. And thanks for not TRYING to charge an arm and leg.

  • ASE (Automotive Service Excellence)
  • Green Valley Chamber of Commerce
  • Car Care Aware
  • Call Us For Service: 520-625-1500